Operations Management A Business - 1760 Words

In a business, there are many important tasks a manager and his/her employee’s need to uphold too. One of the most important processes while running a business is its operations management. Operations management is the fundamentals of managing and delivering the production process of all goods and services with in the business. This refers to all the activities, responsibilities, processes, functions and activities that are dedicated to the operation functions of the facility. The sole owner of the business must ensure that all goods and services are properly accounted for. One of the most fundamental ways a manager can monitor their goods and services properly is through operations management. A facility that portrays an example of†¦show more content†¦Operations Facility Overview The nature of the business is very busy for employees and a fun place for guests to enjoy a nice meal and a drink. Due to the location of the facility, there is a lot of business because people come in after work for happy hour and families go in as well because it is also located near a shopping center. The managers Rachel and Roddy, provided me with the tour, they explained to me about how the facility sometimes has an hour to an hour and a half long wait time. Roddy explained to me that when the lobby gets a little too full they start making pizza for the guests while they are waiting. This is a good incentive to ensure that the guests are treated as their number one priority. The type of customer needs the facility serves is people that are hungry and looking for a nice place to enjoy a good meal and drink. The facility is highly disciplined on delivering the most perfect dining experience that is highly efficient and productive for all guests. The number one priority is to ensur e that each individual guest is treated as the most important person there. The strategic role of the facility with in the company is to maximize its sales through their servers. Since the servers are the employees that are constantly increasing the sales for the company, the